Return and Refund Policy
Return and Return Policy-
At Spiritual Brass, we strive to ensure your complete satisfaction with our products. If you are unhappy with your purchase, we're here to help.
Returns
Eligibility: You have 10 calendar days to return an item from the date you received it.
Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in its original packaging.
Proof of Purchase: Please include the receipt or proof of purchase with your return.
Process
Initiate Return: Contact our customer service team at spiritualbrass@gmail.com with your order number and details of the product you wish to return.
Receive Instructions: Our team will provide you with instructions on how and where to send your return.
Ship Item: Carefully pack your item in its original packaging, including all accessories, manuals, and documentation.
Return Address: Send the item to the address provided by our customer service team.
Refunds
Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
Processing Time: If your return is approved, we will initiate a refund to your original method of payment within 7 days.
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
Defective or Damaged Items: If you received a defective or damaged item, we will replace it at no additional cost. Please contact us at spiritualbrass@gmail.com with product details and the defect or damage.
Non-Returnable Items: Certain items cannot be returned, including:
Custom-made or personalized items
Gift cards
Items purchased on sale
Contact Us
If you have any questions about our return policy, please contact us at:
Email: spiritualbrass@gmail.com
Phone: +91 9910588542
Address: F No 802, Gh 7, Sector 45, Gurgaon, Gurugram, Haryana, India, 122003
Your satisfaction is our priority. Thank you for shopping with Spiritual Brass!